Thank You for shopping with AgeLess.Shop. We offer a return policy in exceptional cases only to ensure the quality and integrity of our products. 

RETURNS 

• Customers must raise a return/exchange request for a product within 7 days of receiving the product for reasons such as damaged packaging, inauthentic product, or has an expired date upon delivery. 
• Partial returns are also accepted, meaning you can return only the specific product that has an issue without needing to return the entire order. 
• To be eligible for a return, the item must be unused and in the same condition as received, with the original packaging and seal along with the proof of purchase. 
• Customers need to return the products in the original outer box with bubble wrap, etc., as received. 
• Freebies/tester products received with the order must also be returned with the damaged/inauthentic/expired product. 
• Inauthentic product complaints will be verified, and the decision will be final and binding. 
• If a return request is made, customers are required to contact our Customer Care team via email, providing their order ID, reason for the return, and a photo of the product and invoice.  
• Our team will verify the claim, and if necessary, arrange a pickup within 2-4 business days for further inspection. 
• Refunds or replacements will only be processed if the product is confirmed to be damaged, inauthentic or expired. The decision following our inspection will be final and binding. 
• Products cannot be returned or replaced due to changes in the brand’s packaging or branding, as these variations are determined by the manufacturer and do not affect product authenticity.
  
  

REFUNDS 

• Once the company receives the returned item, they will inspect it and notify the customer of the refund status. 
• If the return is approved, the refund will be initiated to the original method of payment.  
• The credit will be received within a certain amount of days depending on the card issuer's policies. 
• Returns are not allowed for products damaged due to misuse/overuse, returned without original packaging, serial number tampering, used or altered products, or after 7 days of order delivery. 
• Free/complimentary products cannot be exchanged or refunded. 
• Shipping costs are non-refundable. 
• If shipping item(s) over INR 5000, customers should consider using a trackable shipping service or purchasing shipping insurance. 
• Products cannot be returned or replaced due to changes in the brand’s packaging or branding, as these variations are determined by the manufacturer and do not affect product authenticity.
  
  

SALE ITEMS 

• Only regular-priced items may be refunded; sale items cannot be refunded. 

CONTACT 

• Customers can contact support via email or phone (listed below) if they have questions on how to return their item. 

Email ID: support@agelessxpress.com 

Phone No: +91 9920820176